FAQs
If you're unable to log in to Ledger Live, ensure that you're entering the correct password. If you've forgotten your password, you can reset it by resetting Ledger Live. Please note that resetting Ledger Live will erase all settings and accounts on your computer, but your crypto assets remain safe on your Ledger device. After resetting, you'll need to re-add your accounts.
To reset your Ledger Live password, you'll need to reset the Ledger Live application. This process will erase all settings and accounts on your computer, but your crypto assets remain secure on your Ledger device. After resetting, you can set a new password and re-add your accounts.
The 'Sorry, connection failed' error typically indicates a temporary issue with the Ledger Live application or your internet connection. To resolve this, try restarting your computer and ensuring a stable internet connection. If the problem persists, consider updating Ledger Live to the latest version.
If you're facing issues while signing up for Ledger Recover, ensure that you're following the correct steps: open the Ledger Live app, navigate to 'My Ledger' in the bottom right corner, select 'Start your free trial,' and then tap 'Subscribe.' If problems continue, refer to Ledger's support article for detailed guidance.
USB connection issues can prevent successful login to Ledger Live. To troubleshoot, check your USB connection, ensure your Ledger Nano is properly connected, and try using a different USB cable or port. If problems persist, consult Ledger's guide on fixing USB connection issues for comprehensive troubleshooting.
If your Ledger Live app is newly installed or was recently reset, the 'Accounts' tab may appear greyed out and inaccessible. In this case, first add your accounts back into Ledger Live by following the steps outlined in Ledger's support article.